SIT20322 – Certificate II in Hospitality

The nationally accredited Certificate II in Hospitality is designed for aspiring food and beverage attendants who want to build an exciting career in the growing hospitality industry. This entry level qualification will teach you the essential hands-on skills to deliver great customer service in a variety of hospitality settings such as restaurants and cafes.


Through theoretical and practical course work, you will learn to:

  • Work effectively in a service team
  • Interact with a variety of diverse customers
  • Identify and create solutions for issues and problems
  • Take responsibility for service outcomes
  • Provide a great customer experience


Develop the attributes to get ahead in this field:

  • Ability to work under pressure
  • Effective communication skills
  • The ability to collaborate and work in a team
  • A positive can-do attitude

The Certificate II in Hospitality will equip you with:

  • A nationally recognised qualification
  • The skills to work in a variety of industry settings such as cafes, restaurants and more
  • Strong pathways into future study

Career outcomes and job roles can include:

  • Cafe attendant
  • Food and beverage attendant


Take you career further with the hospitality study pathway:

  • Certificate III in Hospitality
  • Certificate IV in Hospitality
  • Diploma of Hospitality Management
  • Advanced Diploma of Hospitality Management


The hospitality industry is currently booming. Employment in the hospitality industry is expected to increase significantly in the next five years, with around 91,000 additional jobs. This course prepares you with practical and customer-focused skills to meet evolving industry demands.

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